Your privacy matters to us. This policy explains what personal information we collect when you shop with Strata & Scrap, how we use it, who we share it with, and your rights under the Protection of Personal Information Act (POPIA).
1. Who is responsible for your information
Strata & Scrap ("we", "us", "our") runs the online store at https://strata-scrap.shopeazy.co.
Address: 41 Adderley Street, Robertson, Western Cape, 6705
Email: [elsa.boonzaaier@gmail.com]
Phone: [+27 663192054]
Website: https://strata-scrap.shopeazy.co
We are the "responsible party" for your personal information under POPIA. Our store runs on the ShopEazy platform, which stores and processes data securely on our behalf as our operator.
Our Information Officer can be reached at [add your support email] for anything to do with your personal information.
2. Information we collect
Information you give us
Your name and surname
Your email address and phone number
Your delivery and billing address
What you order, and messages you send us
Information we collect automatically
Basic device and browser information
Which pages you view and how you use the store
Your order and payment history with us
Your card details are handled directly by our payment provider — we never see or store your full card number.
3. How we use your information
To process your orders and take payment
To deliver your items and keep you updated on your order
To handle returns, refunds and support queries
To keep our store secure and prevent fraud
To meet our legal and tax obligations
To send you marketing — only if you've agreed to it, and you can opt out at any time
4. Our legal basis (POPIA)
We process your personal information where:
It's needed to complete your order and our contract with you
You've given us your consent (for example, for marketing)
We have a legal obligation to keep it (for example, tax records)
We have a legitimate interest, such as preventing fraud, that doesn't override your rights
5. Who we share it with
We share your information only where it's needed to serve you:
Our payment provider, to take payment securely
Couriers and delivery partners, to get your order to you
The ShopEazy platform, which hosts our store
Authorities, where the law requires it
We do not sell your personal information.
6. Keeping your information safe
We take reasonable technical and organisational steps to protect your information against loss, unauthorised access or misuse, including secure hosting and encrypted payment handling.
7. How long we keep it
We keep your information only for as long as we need it for the purposes above, or for as long as the law requires (for example, tax and accounting records). After that we delete it or make it anonymous.
8. Your rights under POPIA
You have the right to:
Be told what information we hold about you and why
Ask for a copy of it
Ask us to correct or update it
Ask us to delete it, where we're not required to keep it
Object to how we use it, or withdraw your consent
To use any of these rights, email us at [add your support email]. We may need to confirm your identity first, and we'll respond within a reasonable time.
9. Cookies
Our store uses cookies to keep your cart working and to understand how the store is used. You can control or clear cookies in your browser settings, though some parts of the store may not work as well without them.
10. Information stored outside South Africa
Some of our service providers may store or process data outside South Africa. Where that happens, we take reasonable steps to make sure your information stays protected to a standard comparable to POPIA.
11. Complaints
If you're not happy with how we've handled your personal information, please contact us first at [elsa.boonzaaier@gmail.com so we can put it right. You also have the right to complain to the regulator:
Information Regulator (South Africa)
Website: inforegulator.org.za
Email: POPIAComplaints@inforegulator.org.za
Phone: 010 023 5207
12. Changes to this policy
We may update this policy from time to time. The current version always lives on this page.
13. Contact us
Questions about your privacy? Email [elsa.boonzaaier@gmail.com] or call [add your support phone].