This policy explains how we get your order to you — how long it takes, where we deliver and what it costs.
1. Processing your order
We prepare orders within 1–2 business days of receiving payment. You'll hear from us once your order is on its way.
2. Where we deliver
We deliver across South Africa. If we can't deliver to your area, we'll contact you to arrange an alternative or a full refund.
3. Delivery timeframes
Delivery usually takes 2–5 business days after your order is dispatched, depending on your location. Outlying areas may take a little longer. These are estimates, not guarantees.
4. Delivery cost
Your delivery fee is worked out and shown at checkout before you pay, based on your order and delivery address. Any free-delivery threshold is applied automatically.
5. Collection
You can choose to collect your order instead of paying for delivery. Select collection at checkout and we'll let you know when it's ready. Please bring your order confirmation. Collect from: 41 Adderley Street, Robertson, Western Cape, 6705.
6. When something goes wrong
Please give us an accurate delivery address — we can't be responsible for delays or losses caused by a wrong or incomplete address. If a delivery fails because no one's available, we'll be in touch to arrange redelivery, which may carry a further fee.
7. Risk and ownership
Risk in your items passes to you once they're delivered to you or collected. Please check your order on arrival and tell us quickly about anything damaged or missing.
8. Delays outside our control
Sometimes delivery is delayed by things we can't control, such as courier disruptions, load-shedding or weather. We'll keep you updated and do our best to sort it out.
9. Contact us
Questions about your delivery? Email [elsa.boonzaaier@gmail.com or call [+27 663192054].